Shipping and return policies for PEE RECORDS
- Shipping Info
⚠️ COVID-19 SHIPPING INFO UPDATE ⚠️
We are no longer shipping international orders using “Economy Air” through Bandcamp due to Australia Post suspending its “Economy Air” international delivery service for parcels to all countries. International orders will be shipped via Standard Air (which includes tracking and email notification). Please place all international orders via our secure webstore for more shipping options: www.peerecords.com/site/store/
⚠️ COVID-19 SHIPPING INFO UPDATE ⚠️
With significant measures being taken across the country to combat the spread of COVID-19 (coronavirus), we want to reassure all our customers that PEE RECORDS remains fully operational during government restrictions on non-essential activity, and will remain open for as long as Australia Post continues to deliver mail and operate.
We have however been forced to implement a slight change to our frequency of mail outs to reduce our visits to the Post Office. This means our usual mailing days have been reduced from 2 – 3 days per week, to once a week. We apologise if this causes any inconvenience to anyone wanting their package as soon as possible, but we all need to play our part in helping stop the spread of this disease.
‼️ Australia Post has also announced today that they are experiencing international delivery delays due to the coronavirus COVID-19, and are suspending its “Economy Air” international delivery service for parcels to all countries effective 3 April and until further notice. Unfortunately this includes international large letter post, which we use to ship CDs and 7" EPs. Standard Air Mail (which includes tracking # and email notification) is still available, although dearer. For a full list of destination countries experiencing international delivery delays please visit: auspost.com.au/about-us/news-media/important-updates/coronavirus
HOW MUCH DOES POSTAGE COST?
Postage is calculated on weight and your delivery address postcode using Australia Post’s current postage rates = auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
SHIPPING WITHIN AUSTRALIA:
Once your order and payment is received your order is processed straight away and shipped the next day in most cases. All orders are shipped via Australia Post’s Express Post, Parcel Post and Priority Post services. Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator: auspost.com.au/parcels-mail/standard-delivery-timetables.html
Our suburb/postcode is Marden 5070
All foreign orders are shipped via Australia Post’s Air Mail service and calculated using Australia Post’s current international postage rates – Please see Australia Post link below for the current shipping cost for one LP:
NOTE: Economy Air Mail DOES NOT include a tracking number unless total shipping cost exceeds $30.00. Please contact us if you require an “International Tracking” option which is more expensive. Delivery times for International orders can vary depending on customs and is not guaranteed by a specific date, generally we advise allowing up to 2-3 weeks for international shipping to arrive. Once the goods arrive in your country, Australia Post might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, Pee Records cannot be held liable for international consignments that are lost in transit.
WILL MY VINYL RECORD BE PACKAGED SO IT DOESN'T GET DAMAGED?
We take as much care as humanly possible to ensure your record reaches you in the new condition we packed it, by removing LPs from their sleeves and packing the vinyl in the stiffest cardboard LP mailers available in Australia. We also include extra cardboard stiffeners in orders where possible (when parcel weight limit allows).
However, due to the many variables encountered with international and local freight contractors, and the fact that 'some' postal workers just don't give a shit, Pee Records cannot be held liable for international consignments that are lost or damaged in transit.
If your vinyl order arrives damaged, please contact us with your order # and description and photos of the damaged packaging and vinyl. We can lodge a damage claim with AusPost for the cost of your record on your behalf, which we will refund you in advance, but the cost of shipping is unfortunately non-refundable, no matter how crap their service is.
I WANT TO ORDER A T-SHIRT, LP AND A CD. DO YOU OFFER BULK SHIPPING RATES?
We certainly do. For orders up to 5kg within Australia the maximum postage charged is $30.00, if your order is calculated with a higher shipping rate upon checking out when you place your order please contact us here and we will email you the freight charge and add it to you order.
For international orders of 2+ records please contact us for combined shipping rates and options, or check Australia Post’s international parcel rates here: auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/